Video: Admins: Configure a Conference to be held over video call
This article shows you how to configure your conference to allow teachers and parents to conduct appointments with parents via video, rather than meeting face-to-face.
There is a video overview at the foot of this help article.
How does this work?
Appointments for your conference are booked in the normal manner (by parents booking their own appointments online, or admins/teachers booking them on their behalf. See here for more details). When the conference is due to start the parents and teachers log into the system and can virtually "meet" via video. When parents have joined a video call this is automatically recorded in the attendance report.
Guides for you to supply to them are linked below:
For Teachers: Teachers - How to run your appointments over video call
For Parents: Parents - How to attend appointments over video call
Requirements: In order to make video calls Parents and Teachers need to have as a minimum:
- a device with a microphone and speaker/headphones and a compatible web browser
- if teachers will access video calls from within the school network, ensure the IT Team allows access as per the Network Requirements for Firewalls and Web-Filters guide
- Using your smartphone for video appointments. If you don't have a smartphone with a front-facing camera, use a laptop or computer with a webcam.
- Using a headset (or earphones with a microphone) to reduce echo.
- Please use one of the following compatible web browsers:
Android: Chrome or Firefox - please note that Samsung phones often default to using the Samsung Browser, this is not supported.
Windows: Chrome, Firefox or Microsoft Edge (Chromium) - download here
Mac: Safari, Chrome or Firefox
Linux: Chrome or Firefox
Remember that parents aren't automatically notified when the event is created, you do that via your school's usual method of communication. If you've been using the system for a while, and your parents are familiar with how it works, you could also use Reminders to alert parents to the fact that they can book on a new event, or to remind them of existing bookings.
Configuring your Conference to hold video appointments
- Log into your system as an administrator, click Conferences on the navigation bar on the left,
Select Configure Conference from the menu on the evening in question.
- In the Basic Details section go to Video Calls and tick the Appointments happen over video call box.
Click Save at the bottom of the screen.Your conference is now set up to run over video calls.
All other details of setting up a conference are covered in this guide: Setting up a new Parent Teacher Conference
Note: this setting applies to all appointments on the evening, you cannot have a mix of in-person and video appointments.
Parents will automatically be marked as present as soon as they have pressed the Start Appointment button for their first appointment, and Start Next Appointment for each consecutive appointment. You will be able to find out if a parent has attended the appointments by going to Conference > Manage Appointments.
Video Appointments support a maximum of three teachers per session. The teachers can all sign in from different places simultaneously. Please see our help article here to assign multiple teachers to a class.
Parents can grant a additional parent/guardian access to their video appointments. They can sign in from different places simultaneously. The details of how they do this are explained at the foot of the parent guide, which you can supply direct to your parents - they do not need to be logged in to view it.
Note that a call can have a maximum of 4 people in it at any one time. In cases where a school has assigned 3 teachers to take joint appointments for a class, the parent can still invite a guest, but once the number of active participants in the call reaches 4 no further people can join it (unless one of them leaves).