Configuring how parents login to the system

There are several options you can set on the  Settings > Parent Authentication page in the Authentication Method section which specify which details a parent needs to enter in order to login.

NOTE: This guide is intended for schools who aren't using any of our single sign-on options. If you're not sure if you're using single sign-on for parents, you can check in the Settings > Parent Authentication section of the admin panel. If your school has selected "None" under the Single Sign-On heading on this page, you will be using name or code based logins and this guide applies to you.

Does the system check student details, or student & parent details?

An important thing to be aware of is if parents have been imported or synced from your SIS.

If parents have not been imported or synced, then the system does not check parent details during the login process. Instead the system will create a new parent and link them to the student.

If parents have been imported or synced, then parent details will be checked upon login and therefore need to match those listed as linked to each student.

How to find out if parents are imported or synced

You can find out if parents are synced by going to  Data > Parents and looking to see if any parent has the cloud icon appearing under the Synced column

Parent Authentication Options

The options available depend on how/if you imported your data to the system.

Authentication Method Prerequisites Description
Parent Details
This is the recommended authentication method.
Students are imported/synced to the system.
Various details entered when logging in are checked against the parent and student records in the system (see the Data > Parents section). You can choose which two details are used from the parent's title, first name and surname, as well as choosing between the student's date of birth or class. When the parent logs in those details selected must match what is already in the system or the login will fail. 

If parents have been imported/synced to the system, the parent details entered during logging in must match against the parents linked to each student on the system or the login will fail.

If parents have not been imported/synced to the system, a new parent is created during the login process automatically and is linked to the student, assuming the details entered about the student are valid.

Although always asked for, the parent's email address is not checked against the existing email address as part of the authentication. 

If you change the required field from  Child Date of Birth to Child Class you can then edit the "class" field's title to be whatever you like. Useful if you use different terminology for classes (e.g. grades, bands, levels).
Parent Login Code Both students and parents are imported/synced to the system. An 8 digit code is created for all parents on the  Data > Parents tab.
You can export a list of parents along with their codes using the Export Parents button at the top of the page.
The code is displayed on the Parents page as two sets of 4 digits separated by a space. Please note that the space is there purely to make it easier to read the number. It is not required when logging in and is simply disregarded if a parent does enter it.

Each parent's code will remain the same for as long as that parent record is in your system. Only if that parent record is deleted and then recreated would a new code be generated. 

The code must be distributed to the parents through the school's usual communication channels. Parents must enter the code to log in. This option is advised where you want parents to login using a single, unique identifier. The login screen will look something like this:

Login Screen

Depending on how your system has been configured, the parent login screen can look very different:

Selected Authentication Method(s) Screenshot 
Parent/Student details and Child Date of Birth 

Parent Details and Child Class

Parent Login Code and Child Date of Birth
Parent Login Code and Class

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